Refund policy

Right of withdrawal / cancellation

You can return the received goods without giving a reason within 14 days by sending them back. You can find information on returns here. Furthermore, we grant you an extended right of return of 16 days. You have 30 days to return the goods.

Right of withdrawal

The following cancellation policy applies to contracts for goods that can be sent as a package with the post office or another shipping service provider.

Right of withdrawal for goods that can be sent as parcels

As a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. The statutory cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, last took possession of the goods. Furthermore, we grant you an extended right of return of 16 days from this time. You have 30 days to return the goods.

In order to exercise your right of withdrawal, you must inform us

Superwine GmbH

Arsenal, Objekt 1/3

1030 Wien



of your decision to withdraw from this contract by means of a clear declaration (for example a letter sent by post or email).

Therefore you can use our sample withdrawal form for this, but this is not absolutely necessary. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal

If you withdraw from this contract, we instruct all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us), to be repaid immediately and at the latest within 14 days from the day on which we received notification of your cancellation of the contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you. In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the returned goodsor until you have provided evidence that you have sent the goods back, whichever is earlier.

Please send the goods to us immediately and in any case no later than 14 days from the date on which you informed us of the cancellation of this contract.

Superwine GmbH

Arsenal, Objekt 1/3

1030 Wien


is the return address. The deadline is met if you send the goods before the period of 14 days has expired.

Returns from the following countries are free of charge: Austria, Germany, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Great Britain, Cyprus.

You can find detailed information on the subject of returns here.

The right of withdrawal does not apply to the following contracts:

  1. Services, if the company - on the basis of an express request by the consumer according to § 10 FAGG as well as a confirmation of the consumer's knowledge of the loss of the right of withdrawal in the event of complete fulfillment of the contract - had started to perform the service before the expiry of the withdrawal period according to § 11 FAGG and the service has then been fully provided,
  2. Goods or services, the price of which depends on fluctuations in the financial market over which the company has no influence and which can occur within the withdrawal period,
  3. Goods that are delivered sealed and are unsuitable for return for reasons of health or hygiene, provided that the seal has been removed after delivery,
  4. Goods that are manufactured according to customer specifications or are clearly tailored to personal needs,
  5. Alcoholic beverages, the price of which was agreed when the contract was concluded, but which cannot be delivered earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence,
  6. Sound or video recordings or computer software that are delivered in a sealed package, provided that the seal has been removed after delivery,
  7. Books, newspapers, magazines or magazines with the exception of subscription contracts for the delivery of such publications,

Click here to download a sample withdrawal form.

End of revocation